From Our Clients...

I have been a resident of the Woodoak Condominium community for 27 years including 25 years of participation serving on the Homeowners Board of Directors. In that capacity I have intimate knowledge as to the workings of the Board and the relationships established with the Association’s management namely the Hignell Company.

At last count I believe 8 or 9 Hignell Community Association Management (CAM) staff members have served as our Association’s property manager. The term of our many managers have varied from a few months to several years. In most cases, I as Secretary to the Board, have been able to form a strong and effective relationship with the then current manager. That bond enables good and effective communication and the ability to quickly solve the problems that often occur.

I find the usually well-trained CAM staff of Hignell to be highly responsive to our needs, very professional in their conduct and promptly provide meaningful solutions to our problems. As our Management Agent, Hignell Companies has provided competent, accurate, professional, and caring management activities over my tenure. I highly recommend and endorse without reservation, Hignell Properties for your management needs.”

TOM FISCUS

BOARD SECRETARY

WOODOAK HOA

Our HOA contracted with Hignell to assist us in developing a process for selection of a management company. We had used a management company for over 25 years and while we were not looking to necessarily replace them, we felt we needed to have a solid basis for ensuring that our costs for services rendered were comparable with other management companies.

A subcommittee of the Board of Directors worked directly with Hignell staff to develop a statement of work and expectations of services from a management company. Hignell’s HOA experience was invaluable in this process. They gathered feedback from the subcommittee, incorporated it into a final document that was sent to interested bidders, scheduled virtual interviews with interested bidders, kept bidders informed about where we were in our search, and basically kept the subcommittee on track as we went through this process. One of the things I really liked about Hignell is that they offered opinions that helped shape development of our expectations, and suggestions about what to ask bidders, but made it clear that final decisions needed to be from the subcommittee and not Hignell. Without Hignell’s support, we might have ended up in the same place but it would have taken so much longer if the subcommittee had had to handle all the administrative logistics relating to reviewing management companies. We also felt the fees Hignell charged were reasonable given the amount of work they did on our behalf.

HOA Board members are dedicated volunteers with a desire to help their community, but it is rare to have members that understand in details the ins and outs of managing an HOA.

Thanks to Hignell’s assistance, we were able to produce a comprehensive document that clearly outlined our expectations and asked the pertinent questions a qualified bidder had to answer. Hignell’s services were outstanding and it doesn’t hurt to add the staff all were personable with great senses of humor.”

JERRY DUNN

FOUNTAIN GROVE RANCH MASTER ASSOCIATION

SANTA ROSA

Our Board has been very pleased with the Hignell Property Management team and services. Having such a reliable, responsive, and competent Property Manager certainly has made our jobs as Board Members much easier. We are frequently dealing with multiple issues simultaneously ranging from resident relations, outside vendor services, insurance, and legal matters; yet everything manages to get done in a professional, timely manner.

Hignell Property Management has been serving our Homeowners Association Board for over twenty years and that alone should speak to the value of their services to our community. As Board President I would not hesitate to recommend this company to any other association considering an outside management team. “

KATHLEEN LAMBERT

BOARD PRESIDENT

SIERRA LAKESIDE HOMEOWNER’S ASSOCIATION

We at Baydaline & Jacobsen LLP have had the pleasure of working with The Hignell Companies and their Community Association Management division for more than 18 years. The Hignell Companies has shown us that they strive to set a standard of excellence. They have an experienced team of managers and administrative staff that bring a considerable depth of knowledge to the benefit of their clients.

The Hignell Companies have had great success in helping struggling associations become healthy and thriving communities through their management knowledge and expertise. We recommend The Hignell Companies as a competent and comprehensive homeowners association management company and we believe that they will work hard with your best interest in mind.”

DAREN BEVAN

ATTORNEY AT LAW

BAYDALINE & JACOBSEN LLP

I would just like to send my thank you to all of the Hignell staff for coming on board during my tenure as President of Merry Mountain. It was a grueling transition for all of us, but with Hignell’s patience, professionalism and guidance we are in a way better place than we ever have been in and we need to keep it that way. So thanks to all of you in making a big difference in our community for many years to come. I will be seeing you in the trenches as it is still a work in progress. Except I will be there as an owner.”

MIKE PADILLA

FORMER BOARD PRESIDENT

MERRY MOUNTAIN HOMEOWNERS ASSOCIATION